Below are the results of our Survey from May 2009 - very positive results. Thank you for your participation.

General Information
Who referred you in to the clinic?
18 GP | 0 Podiatrist | 0 Hospital Consultant | 0 Physiotherapist | 8 Other

How often have you visited Total Foot Health within the past year?
7 First Visit | 13 2-4 Visits | 4 More than 5

Was the clinic easy to find from the information we sent you?
26 Yes | 0 No | 0 No comment

Making Your Appointment
Did you have to wait longer than expected to receive an appointment?
1 Yes | 26 No

How easy was it to make contact with the clinic?
25 Very easy | 0 Very difficult | 1 Did not need to

If you rang was the person that you spoke to courteous and helpful?
21 Very courteous | 0 Polite | 0 Helpful | 0 Indifferent | 0 Rude | 3 N/A

If you rang did you have to use the answer phone system?
6 Yes | 16 No

If you left a message did we reply to you within
4 1 hour | 2 That day | 1 Next day | 0 Two days | 0 One week | 0 Not at all

Your Appointment
How would you rate the courtesy of the staff at the clinic?
26 Very courteous | 0 Polite | 0 Indifferent | 0 Rude | 0 N/A

How long did you wait in the reception area beyond your scheduled appointment time?
18 0 to 5 mins | 8 5 to 20 mins | 0 20 to 30 mins | 0 More than 30 mins

The Consultation
Did you feel that your consultant spent an adequate amount of time with you?
24 Yes | 0 No | 0 N/A

Mark the boxes that characterise the demeanour of your consultant:
22 Attentive | 9 Concerned | 14 Friendly | 0 Distracted | 0 Rushed | 0 Inconsiderate

How would you rate the competence of your consultant?
18 Outstanding | 6 Good | 0 Adequate | 0 Needs improvement | 0 Poor | 0 N/A

Did you feel that your consultant’s examination was thorough?
23 Yes | 0 No | 0 N/A

Please rate the clarity of the consultant’s explanation of your condition and treatment options:
14 Outstanding | 9 Good | 0 Adequate | 0 Needs improvement | 0 Poor | 0 N/A

Were your questions answered to your satisfaction?
23 Yes | 0 No | 0 N/A

Would you recommend this facility and its staff to your family and friends?
21 Yes | 0 No | 0 N/A
Additional Feedback

Please list any areas in which our service could be improved.

“We love the new offices!”

“I don’t see how you can improve the service, it really is very good.”

“Excellent professional service with quick operation date.”

Please share any additional comments.

"Excellent service always for 15 years."

“The new premises are very pleasant and comfortable.”

“Thank you all very much for superb care. The unit in Andover was welcoming and caring, all the staff had a smile! Please thank everyone for my care.”

“I would thoroughly recommend the service and Mr L Jones”

“Thank you for being so kind, helpful and honest.”

“Brown Street Clinic is an absolute oasis!”

We rely on your feedback to help us improve our services.
Your input is greatly appreciated.